Privacy policy

Our Privacy Policy

We are committed to protecting the privacy of users and visitors to our website.

This Privacy Policy describes how STUDIO D’ARTISAN INTERNATIONAL and its subsidiaries and affiliates (collectively, “STUDIO D’ARTISAN” or “we”) collect, use, and share information about users. This policy applies to information we collect when you use www.shopdartisan.com (the “Site”) or engage in the types of information exchanges described below with us. In collecting this information, we act as the data controller, and we are required by law to provide you with information about why and how we collect your data, as well as your rights regarding your data. By using this site, you acknowledge that you have reviewed the terms of this Privacy Policy.

This Privacy Policy may be revised from time to time without prior notice. We recommend reviewing this Privacy Policy to stay informed about how we manage information and protect your personal data whenever you exchange information with us, provide personal information to us, or use our website.

Last Updated: December 16, 2025

About Us

The corporate name of the entity primarily conducting business operations is STUDIO D’ARTISAN INTERNATIONAL Co., Ltd. Its registered address is 4F, Tsurigane Building, 1-2-16 Kitahorie, Nishi-ku, Osaka-shi, Osaka.

We outsource certain aspects of our business operations, such as payment processing, hosting, customer care, and shipping logistics, to Lingble Pte. Ltd. and its subsidiaries and affiliates.

You can contact us by mail at the above address, by email at customercare@shopdartisan.com, or by phone at +81665366328.

Our Methods of Information Collection and Use

The personal information we collect is limited to that related to the purposes described below.

Providing personal information is not mandatory, but if you do not provide some or all of the personal information we require, we may be unable to provide you with products, services, or information. All personal information we collect is necessary for the lawful execution of our business purposes (forming part of our contractual relationship with you) or is collected with your consent. You may withdraw this consent at any time.

When Using This Site

When you use this site to view products or services offered, utilize our services, or view information made available by us, we and third parties use numerous cookies to enable the website to function, obtain useful information about site visitors, and improve usage.

For more detailed information about cookies used by us, please see our Cookie Policy.

When making an inquiry through this site

When making an inquiry through this site, email, telephone, or other means, we will request that you provide the information necessary for us to respond to your inquiry and resolve any issues.

The information we request is limited to that relevant to your inquiry and includes your name, order number (if applicable), contact telephone number, size information, email address, etc.

We use this information to respond to your inquiry and to provide you with necessary information regarding products or services on this site. We may additionally request further information necessary to fulfill orders on this site (such as clarifying shipping addresses or requesting size measurements for sizing advice) or to resolve your inquiry. After receiving an inquiry from a user, we may contact the user multiple times via email or other means to follow up on the inquiry and confirm that all issues have been resolved to the user's satisfaction. We collect this information based on our legitimate need to provide accurate information and customer support regarding the services and products we offer.

Your inquiries are stored and processed through a third-party Customer Relationship Management (CRM) software provider. This ensures we do not overlook your messages and can resolve your inquiries completely. We use the same third-party service provider to offer software enabling communication with you via the live chat feature on our site, transferring detailed chat content to the same CRM system.

We do not use information provided by you in these inquiries for automated decision-making that affects you.

We retain inquiry emails for two years, then securely archive and store them for an additional seven years before deletion. CRM records are retained for three years from the last contact with you.

When purchasing products or services on our website

When you purchase products or services from our partners on this site, we collect your name, address, contact phone number, email address, and credit card information. We collect information about your product or service preferences based on your purchase and record your IP (Internet Protocol) address, which is your computer's address on the Internet.

We use your information to verify credit card details for purchases, process orders, ship products, or provide services. We send confirmations and receipts via email. We may also use your phone number to contact you regarding your purchase.

We require this information to process your payment, provide goods or services, and fulfill our contractual obligations to you. We record your IP address to prevent fraudulent activity, ensure compliance with contractual obligations (including those to third parties), and to calculate applicable sales taxes as required by law.

We may also collect personal information about individuals other than you that you provide. For example, if you request to purchase and electronically deliver a gift card to someone, create and share a “Wish List,” or purchase a service or ship a product to someone. We use this personal information to fulfill your request. We will not use the contact information provided to engage in promotional activities without obtaining separate permission to contact them. Some of your information may be shared with shipping carriers to deliver products or process returns/exchanges to us.

We may run referral campaigns, such as “Refer a Friend” promotions, or similar initiatives from time to time. This “Refer a Friend” campaign involves you providing us with the name and email address of someone you know who may be interested in our products or services. We will use these contacts solely for the relevant initiative and not for general marketing purposes. By providing a contact's information, you acknowledge that you have obtained permission to share their information and must not provide the contact information of anyone who has not given such permission. We reserve the right to identify you as the referrer in any message sent to that contact.

As another example, we collect identity verification information required by third-party service providers via email to prevent fraudulent transactions and payment refusals. This is required on our site to process your payment and complete your desired purchase. This is necessary for us to enter into a sales contract with you. You are not obligated to provide this information, but failure to do so may prevent the completion of payment via your chosen payment method, resulting in the transaction being declined.

Your information is stored on our website and our servers, and may be transferred to and stored in other locations, such as Japan. Payment information you provide is encrypted using secure sockets layer (SSL) technology before being transmitted to us over the internet. We do not retain or store your credit card number. Your credit card information is sent to a third-party payment processor at all times. You provide your credit or debit card information directly to this payment processor, which acts as an independent data controller and operates secure servers to process payment information, encrypt your credit/debit card details, and handle payment authorizations. Information you provide may be transferred by us to our other offices, Lingble, or third parties under the circumstances described in this Privacy Policy. This specifically includes staff involved in processing payment information and providing support services. When we transfer your information, we take all reasonable measures to ensure your data is subject to appropriate security measures and is handled securely and in accordance with this Privacy Policy.

We will not use the information you provide when making a purchase on this site for automated decision-making that affects you.

We will retain your order information indefinitely, unless the license for the products we sell expires.

When you subscribe to our newsletter

When you subscribe to our newsletter, we collect your email address and obtain your consent to send you direct marketing and information we believe may interest you as a user of this site. This information includes announcements about special promotions, sales, new products or services, new brands, and new blog posts.

Your email address is necessary to provide this information. Your email address will be shared with a third-party email marketing software provider. This enables us to automate visually appealing communications and email delivery based on your activity on our site. For example, we may send a reminder email encouraging you to visit our site if you haven't made a purchase in a certain period.

You may withdraw your consent to receive newsletters and other emails at any time by clicking the unsubscribe link at the bottom of our emails. Please allow approximately 10 business days for us to process your unsubscription.

Even if you choose not to receive promotional emails, we may still send you non-promotional emails related to your account or our business as described in this Privacy Policy.

If you consent to receiving marketing information from us

We may send you information about our products and services that we believe may interest you if you have explicitly consented to receiving marketing information from us. We may provide marketing information via mail or email, including newsletters, information about products, services, and campaigns, and invitations to events. You may choose any of the contact methods listed above at any time and may opt out of receiving campaign information via all or some of these methods. Providing your data is optional and will not affect your ability to make purchases on this site if you choose not to provide it.

Participating in Contests, Sweepstakes, Campaigns, Prizes, or Surveys

When you participate in a contest, sweepstakes, campaign, survey, or similar promotional activity (hereinafter “Promotion”) on this site, you agree to the Promotion's terms and conditions and enter into a contractual relationship with us, limited solely to the purpose of the Promotion. The information we collect in connection with such Promotion is only that necessary to fulfill the obligations and purposes of this contractual relationship. Information provided in connection with such promotions may include email addresses, personal preferences, personal opinions, photographs, videos, or other media or content.

We will not use information provided by you when participating in a promotion for automated decision-making that affects you.

When posting reviews, photos, or other content related to our company, products, or services on this site

When posting reviews about our company, products, or services on this site, or uploading photos or other content (hereinafter “Member Content”), we will record your computer's Internet Protocol (IP) address and the nickname you have chosen.

We use this information to display verified, unique user reviews of our products and services and to ensure that Member Content uploaded by users does not violate our Terms of Use. Your name or chosen nickname, along with Member Content (excluding IP addresses), may be published on our website and will be used and shared in accordance with this site's Terms of Use. We collect this information based on our legitimate interest in marketing our products and services.

We will not use the information you provide for automated decision-making that affects you.

Your personal data will be retained as long as the product or service mentioned in the review is sold, and will be deleted thereafter. You may request deletion of any information or member content that could reasonably be considered to identify you personally by emailing us at customercare@shopdartisan.com at any time.

When creating an account

When you create an account, we collect your email address and name. Through your account, we also collect information regarding product shipping (including your contact details), your preferences for products or services, your points balance, stock notifications and newsletter subscriptions, products or services in your wishlist, past purchases, and customer support requests. We use this information to enhance your convenience when purchasing and browsing on our site, to provide rewards for purchases, and to make it easy to find saved information and past purchase history.

All other personal information in your account is collected, used, and shared in connection with other activities described in this Privacy Policy. For example, if you were logged into your account when making a purchase on our site, we will store information collected during the purchase process in your account. This collection and use of information is described in the section above titled “When You Purchase Products or Services on Our Website.” This also applies to other activities where we collect information on this site.

If you wish to permanently delete your account and the personal information it contains, or if you wish to request correction of inaccurate personal information about you, please contact us via email at customercare@shopdartisan.com.

Automatically Collected Personal Information

We automatically collect certain personal information about users when they access or use our website, or when they conduct transactions with us. Alternatively, we may have third parties collect such information and share it with us.

・Log and Page Transition Information: We collect information about your use of our website. This includes, for example, the type of web browser you use, access times, pages viewed, IP address, and links used to access our website.

・Transaction information: When you purchase or return a product, we collect information related to that transaction. This includes details about the product and the date and location of the purchase or return.

We may use cookies and other tracking technologies to collect your information when you interact with us via our website or email. For more detailed information about cookies and how to disable them, please see our Cookie Policy.

We analyze this personal information to understand how users, including you, use our website. This helps us improve the services we provide and better understand your needs. We may also provide anonymous statistical information about website visitors to other trusted companies or entities. However, the personal information we provide does not include any details that would allow the recipient to identify you personally.

Information We Collect from Other Sources

We may obtain personal information about you from other sources and combine it with the personal information we collect. For example, we may collect information from delivery carriers when they are unable to deliver a package to you or when there is a change of address.

We collect this information only to the extent necessary to fulfill legitimate business purposes, such as delivering goods or services to you.

・Social Media Widgets: This site includes social media features, such as the Facebook “Like” button, and widgets like “Share” buttons or interactive mini-programs that run on the site. These features collect information about your IP address and the pages you visit on our site, and set cookies to function properly. Social media features and widgets are either operated by third parties or directly by our site. Your interactions with these features are governed by the privacy statements of the companies providing them.

・Information from Third-Party Services: We may obtain other information, including personal information, from third parties and combine it with information collected on our site. For example, if you log into our services through a third-party social media or authentication service, we may have access to certain information held by these third parties, and we may also be granted access to information by these third parties. Access to information held by third-party social media or authentication services is subject to the authentication procedures established by those third-party services. By permitting us to connect to a third-party service, you authorize us to access your name, email address, location, profile photo URL, and other personal information that the third-party service permits us to use, and to use and disclose such information in accordance with this Policy. Please review your privacy settings on these third-party services to understand and modify the information transmitted to us through them. For example, you can log in to our services using sign-in services like Facebook Connect, as detailed below.

・Single Sign-On: You can log in to specific Company services using sign-in services like Facebook Connect. These services authenticate your identity, offer the option to share certain personal information (such as your name or email address) with the Company, and automatically populate the Company's registration form. Services like Facebook Connect may allow you to post information to your profile page to share your actions on the Company's services with others online.

Sharing of Personal Information

Customer information plays a vital role in our business operations, enabling us to provide enhanced services to our users. However, we do not engage in the business of selling information or data to others. We share user information only in the following circumstances, and solely with our partners, subsidiaries, and affiliates that either adhere to this Privacy Policy or follow practices that protect information at least as rigorously as described herein.

We may share your personal information in the following circumstances:

Recipients:

・Vendors, agents, consultants, individuals, companies, or other service providers contracted by us to perform work on our behalf. These parties may access such personal information strictly as necessary for legitimate business purposes and internal operational purposes, such as identifying visitors to our site and troubleshooting, as well as for auditing download data, data analysis (demographic and sales data), testing, research, statistics, and survey purposes in our legitimate interests.

・Our contractors, agents, and other third parties who send direct mail with your consent

When we disclose personal information:

・When we determine disclosure is appropriate to comply with applicable laws, legal processes, or other legal requirements (including meeting requests from public safety, national security, or law enforcement agencies)

・When we determine that disclosure is appropriate or necessary to enforce our terms of service or other agreements, protect our rights, property, or safety (such as against fraud or cybercrime), or protect the rights, property, or safety of our users or others.

・In connection with a merger, transfer of company assets, fundraising, or transfer of part or all of the business, or during negotiations for such matters

・When we have your consent or instructions

We may also share aggregated and anonymized information with our agents, contractors, prospective partners, advertising agencies, investors, other trusted third parties, and other relevant stakeholders for other lawful purposes. Such information cannot reasonably identify you.

If we undergo a corporate reorganization or are sold to a third party, the personal information we hold about you may be transferred to the reorganized entity or the third party.

We operate this site, share your information with our agents or contractors, and further enable the fulfillment of our contractual obligations to you, the provision of our products or services on this site, the provision of our services on this site, your ability to purchase products, and our ability to provide services. Our contractors and agents comply with this Privacy Policy or with practices that are at least as protective as the provisions of this Privacy Policy.

Links to Other Websites

To enhance your shopping experience, our website contains links to third-party websites. Each of these websites has its own privacy policy and cookie policy, which we recommend you review. If you provide personal information to these third parties or if they collect personal information via cookies, such third parties will control how your personal information is used.

We do not endorse any other websites. We are not responsible for any information, materials, products, or services available on or through these websites. We are also not responsible for the privacy policies of websites operated by others.

Protection of Personal Information

We take reasonable measures to protect users' personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

Storage of Personal Information

We use, process, and store personal information only when necessary for the purposes stated in this Privacy Policy or to comply with applicable laws and internal regulations. We implement reasonable technical and physical security measures to prevent unauthorized access to or use of discarded personal information.

Children's Use

Our website is not intended for children under the age of 13. We do not sell products to children. Furthermore, all products we sell for children are intended for purchase by adults.

Your Choices

Online Account Information

We take reasonable steps to ensure the reliability, accuracy, completeness, and currency of personal information for its intended purposes. You may update, correct, or delete your online account information at any time by logging into your account and navigating to the “My Account” page, or by contacting us at customercare@shopdartisan.com. If you wish to deactivate your online account, please also contact us at customercare@shopdartisan.com.

Disclosure Regarding Do Not Track Under California Law

Do Not Track is a privacy preference setting users can enable in their web browser. When a user activates the Do Not Track signal, the browser sends a message to websites requesting they stop collecting the user's data. At this time, we do not respond to Do Not Track browser settings or signals.

Contact Us

If you have questions about our Privacy Policy or how we collect and use personal information and data, please contact us at customercare@shopdartisan.com.

Effective Date

December 16, 2025